Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy explains how IT AI Digital (“IT AI Digital,” “we,” “us,” or “our”) handles information collected through the IT AI Digital website, lead forms, appointment requests, communications, and related automation services.

This policy applies to information collected on our public website and through forms or tools embedded in it. It does not replace the privacy policies of our clients or third-party platforms that may be used as part of a client’s own automation system.

2. Information We May Collect

Depending on how you interact with the website, we may collect:

• Contact information such as name, email address, phone number, and business name.
• Lead or inquiry information, including the service or industry you are interested in and details you voluntarily submit.
• Appointment information when you request or schedule a meeting.
• Communication records, including email, SMS, call, or form interactions where permitted by applicable law and platform settings.
• Technical and usage information such as IP address, device/browser information, page activity, referral source, campaign attribution, and cookies or similar technologies.
• Payment-related information when a paid service is purchased. Payment card information may be processed by a payment provider such as Stripe rather than stored directly by IT AI Digital.

3. How We Use Information

We may use collected information to:

• Respond to inquiries and provide requested information about our services.
• Schedule consultations, send confirmations or reminders, and manage follow-up.
• Create and maintain CRM records, opportunities, source tracking, tags, and workflow activity.
• Send service-related email, SMS, or call communications where you have provided appropriate consent or where otherwise permitted.
• Operate, improve, secure, and troubleshoot the website and automation systems.
• Measure marketing performance, lead sources, and website activity.
• Process payments and support purchased services.
• Comply with legal, regulatory, carrier, platform, or security requirements.

4. SMS, Email, and Calling Communications

If you provide your phone number and consent to messaging, IT AI Digital may send SMS messages related to your inquiry, appointments, service updates, or other communications described at the point of consent. Message and data rates may apply. Message frequency may vary.

You may reply STOP to opt out of SMS messages and HELP for help, where those commands are supported. Opting out of SMS does not necessarily prevent us from contacting you through another method you have requested or permitted.

Mobile information will not be sold or shared with third parties for their own marketing or promotional purposes. Information may still be shared with service providers that help us deliver communications, subject to appropriate use restrictions.

5. Cookies, Analytics, and Attribution

The website and embedded tools may use cookies, pixels, local storage, or similar technologies to operate forms, remember preferences, understand website traffic, and measure referral or advertising performance.

Third-party services may set their own cookies or process technical information according to their own privacy policies. Where a cookie-consent tool is presented, you can use it to manage available choices.

6. How We Share Information

We may share information only as reasonably necessary to operate the website and provide our services, including with:

• CRM, marketing automation, communications, scheduling, hosting, analytics, integration, and infrastructure providers.
• Payment processors for transactions.
• Professional advisers or service providers who support business operations.
• Authorities or other parties when required by law, legal process, security, fraud prevention, or protection of rights.

We do not sell personal information as part of our ordinary business model.

7. Third-Party Platforms

The website and services may interact with third-party platforms such as GoHighLevel, Stripe, Google Calendar, Meta, Twilio or LeadConnector phone services, Zapier, Make, QuickBooks, and other integrations shown or described on the site. Their handling of information is governed by their own terms and privacy policies.

8. Data Retention and Security

We retain information for as long as reasonably necessary for the purposes described in this policy, to provide services, maintain business records, resolve disputes, enforce agreements, or meet legal and platform requirements.

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. No internet transmission or storage system can be guaranteed to be completely secure.

9. Your Choices and Privacy Rights

You may ask us to update or correct information you have provided, stop certain marketing communications, or request deletion where applicable and where we are not required to retain the information.

Depending on your jurisdiction, applicable law may provide additional rights concerning access, correction, deletion, portability, restriction, or objection. Requests may be subject to identity verification and legal exceptions.

10. Children’s Privacy

The IT AI Digital website and business services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly seek to collect personal information from children under 13 through this website.

11. Changes to This Policy

We may update this Privacy Policy when our website, services, technology, or legal obligations change. The “Last updated” date at the top of this page indicates the latest revision.